Customer Care
My McCoy Money was declined.
Stores usually decline McCoy Money for 11 reasons, with the most common reasons being:
- Another link was clicked on immediately before purchase
- Coupons from outside of your McCoy Money website were used
- Cookies were blocked by anti-virus software.
- Your cookies were turned off or being blocked by software like AdBlock or Anti-Virus programs.
- You entered a coupon code not found on/or associated with McCoy Money during the checkout process for the merchant.
- You cancelled or returned the order.
- You used a discount offer not offered by McCoy Money.
- You placed the order offline by calling the merchant.
- You purchased a gift card or gift certificate.
- You bought an item that did not qualify for McCoy Money.
- The terms of the offer were not met. Please check the McCoy Money guidelines of each merchant.
- You purchased an item online, but picked the order up in store. If we have not expressly noted that you can earn McCoy Money rewards in the McCoy Money guidelines for the merchant, you will not earn McCoy Money for your purchase.
- You purchased prescription medications. Prescription medications (for humans & pets) are not eligible for McCoy Money.
- You purchased a gaming system. Most merchants do not pay McCoy Money on gaming systems. Please check merchant guidelines.